Return Policy
We strive to ensure customer satisfaction with every purchase. However, if you need to return an item, please review our policy below:
Return Authorization – All returns must be authorized before being sent back. Items received without an approved authorization number are subject to a 15% re-stocking fee.
Shipping Labels – We do not provide return shipping labels unless explicitly authorized by our team. Customers are responsible for return shipping costs unless otherwise stated in writing by our customer support.
Condition of Returns – Items must be returned in their original condition, including all packaging, tags, and accessories. Any used, damaged, or incomplete returns may be refused or subject to a restocking fee. Merchandise not in the current product line or current FIA/Snell/SFI certification standard will not be accepted.
Return Window – Returns must be initiated within 30 days of the delivery date. After this period, returns may not be accepted.
Refunds & Processing – Approved returns will be processed within 10 business days after receipt. Refunds will be issued to the original payment method, excluding any shipping fees unless otherwise authorized.
Exclusions – Certain items, including final sale, or custom products may not be eligible for return.
RETURN POLICY CRITERIA:
- A copy of the approved RMA and any specific repair instructions must be included in the box. The approved RMA number should be clearly referenced on the shipping box. If no RMA number is listed, Racing Force Group reserves the right to return the package to the sender.
- Helmets sent in for repair should be completely dry of any moisture, including perspiration and/or rain.
- Helmets should be free of debris beyond normal usage and packaged in a helmet bag (if available). We recommend cleaning the helmet before being sent in for repair.
- All helmets sent in for repair will be evaluated for safety before any returns can be completed. If Racing Force Group determines the helmet is not safe for use, customers will be notified to determine next steps.
- Customer will be notified of any charges for parts and labor to secure payment before proceeding with repairs.
- Racing Force Group reserves the right to decline the repair of helmets and safety equipment for any reason, including, but not limited to, expired homologation dates, parts no longer being available to complete the repair, customer has made unapproved modifications to the item, and/or the item shows signs of no longer being safe to use in competition.
